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FAQs - Telephone health coaching


1. How do I join the phone-coaching program?
If your health check score indicates that you are eligible to join My health for life program, and you have provided your contact information, one of our team members will be in contact shortly to enroll you into the program and will discuss what coaching options are available to you.


2. What happens now that I have enrolled into the program?

When you spoke to a My health for life team member, they would have scheduled a time and date for your first appointment with a health coach.
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You will also receive a confirmation email, followed by a reminder text message 48-hours prior to your appointment.
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Your health coach will call for your first appointment at the scheduled time.
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After your first appointment you will receive a participant manual and workbook in the post to refer to during each follow-up session.
3. How do I contact my health coach?
Your health coach will always call you for your confirmed appointments. Should you need to get in contact with your coach in between appointments, please call 13 74 75.


4. Can I do the program online, on my own?
My health for life is currently delivered face-to-face in small group sessions or via private phone sessions phone with a health coach in structured sessions. As a phone-coaching participant you will have access to a private Facebook group, as well as a dedicated online portal where you will find lots of useful information and resources to help support you on your health journey.


5. Do I need a referral from my doctor to participate in the program?
Some participants may need consent from their doctor to join the program based on their health status. If this is something you are concerned about please speak to your health coach at your first appointment.


6. Do I need to have anything with me for my first appointment?
During your first appointment, your health coach will explore what you would like to gain from the program, and your health goal. They will also complete a health questionnaire with you to collect your height, weight and waist measurements - if possible please have these ready before the appointment.

7. How many appointments are there and how long does each appointment go for?

The My health for life program consists of up to 6 appointments. These sessions are generally scheduled fortnightly with a 4 week break prior to the final session.


8. What do I do if I need to reschedule my appointment?

Please provide 48 hours’ notice if you need to reschedule by calling 13 74 75. The information covered, and the work you do at each appointment is progressive and builds on what you worked on in previous appointments, so it is important you make time for all six appointments.


9. I work full time. Can this program accommodate me?

One of the benefits of completing the program via telephone is increased flexibility with appointment times. We offer early morning and evening appointments.


10. Can I swap from the phone-coaching program to the group-based program?

If you would like to move from telephone health coaching to a group program in your local area, please call 13 74 75 to speak to a My health for life team member, and we'll look at group availability in your area.


11. What is a health coach?

Our health coaches are qualified health professionals who provide participants with the guidance, tools and support they need to live and age well. Our coaches combined, have experience in dietetics, physiotherapy, exercise physiology, nursing and more.


12. Will my health information be kept private?

Yes. We will not disclose your personal information to any other person unless you have given your consent. For more information on the My health for life privacy policy please visit our website: https://www.myhealthforlife.com.au/privacy


13. What will each sessions include?

Over a period of six-months, our program’s health coaches, who are qualified health professionals, will support you to make small, sustainable lifestyle changes to help you reduce your risk of chronic diseases such as heart disease, type 2 diabetes, and stroke. The aim is to help you feel good and keep your health on track so you can live and age well.


14. My score says I'm high risk, but I'm not overweight, is this correct?
Being at risk of a chronic condition can be due to a number of different factors, not just weight. Your score is made up of things you can't change, such as your age, gender, ethnicity, family history and genetics, and some things you can. These are often referred to as lifestyle factors, or choices. These include what and how much we eat, the amount of physical activity we do each day, risky alcohol consumption, and smoking. By modifying or making positive lifestyle choices may help reduce your overall risk and improve your long-term health.


15. What happens once I complete the program?
After completing the six program sessions, you will be automatically eligible for our Maintenance program. This is a digital offering with online tools and resources for you to access whenever you need. There is also the option of enrolling in the program again (plenty of participants have!).